Delivery Information

Processing and Dispatch Times

Most Products are processed and dispatched from our warehouse within 3 - 5 business days of Order Confirmation.  Due to an increase in orders at the beginning of the school year, please allow extra time for your orders for Products to be dispatched during this period.

There may be times where your order for Products will be split and delivered to you in separate deliveries. 

On some rare occasions your ordered Products may be on backorder. This means we don't have enough stock to fulfil your order. These backorder items will be delivered to you at a later date when we have enough stock to fulfil your order.

 

Delivery Times

Delivery times are in addition to process and dispatch times listed above.

1 - 2 business days for Sydney and Metro NSW

2 - 5 business days for Metro areas in Australia (East Coast)

7 - 10 business days for Metro areas in Australia (West Coast)

10 - 15 business days for remote areas^

 

Delivery Cost

School Monkey uses couriers for all its deliveries. 

For orders over $100, shipping is FREE. Orders below $100 will attract a flat delivery fee of $9.95.

Delivery to remote areas^ will attract a $19.95 delivery fee irrespective of order size. 

 

Tracking 

All packages are trackable by the Sendle dashboard or using the tracking function on the Sendle website (copy and paste this URL into a web browser - https://track.sendle.com/tracking?ref=(insert tracking number here)

 

Delivery Methods

Products purchased from our website will be delivered by courier to the delivery address specified in your order. For Products you have ordered, our delivery drivers may be required to obtain a signature for deliveries. However you can provide us with an authority to leave the Products you ordered behind without obtaining a signature. Most deliveries are attempted once and the driver will leave a card stating where to call to arrange a redelivery.

If your order is for a student of a partner school specified on our website, you can arrange for the ordered Products to be picked up from the partner school's uniform shop or have the ordered Products delivered directly to the student's class.

 

Delivery Areas

School Monkey delivers to any physical address in Australia, including areas that are considered remote^. Examples of addresses we cannot deliver to include, but are not limited to, PO Boxes, Parcel Lockers, and Locked Bags.

 

^ For a full list of remote areas, please see Sendle Locations & Coverage

 

Please see Terms of Sale for further delivery information.